Refund and Dispute Policy.

1. Policy Overview

This Refund and Dispute Policy governs the terms of service, payment, and potential refunds for any and all services provided by Regia Logic, LLC, including but not limited to: marketing consulting, branding, and creative services. By engaging our services, clients acknowledge and accept the terms outlined herein.

2. Engagement and Billing

2.1 All consulting services are initiated through a mutually agreed-upon Statement of Work (SOW) or detailed project quote that specifies:

  • Scope of services

  • Deliverables

  • Project timeline

  • Total project cost

  • Payment schedule

2.2 Invoicing will occur as specified in the SOW or quote, typically through:

  • Upfront deposit

  • Milestone-based billing

  • Final payment upon project completion

  • Time-based retainer

3. Refund Conditions

3.1 Refund Requests

  • Refund requests must be submitted in writing within 14 calendar days of the invoice date

  • Refunds are considered on a case-by-case basis and are not automatic

  • Partial refunds may be issued for demonstrable service failures

3.2 Non-Refundable Services

The following are explicitly non-refundable:

  • Completed deliverables

  • Consulting hours already rendered

  • Intellectual property created during the engagement

  • Expenses incurred in service delivery

4. Dispute Resolution Process

4.1 Service Quality Concerns

  • Clients must report any service quality concerns in writing within 5 business days of receiving a deliverable

  • A detailed explanation of the concern must be provided

  • Our team will review the complaint and respond within 15 business days

4.2 Dispute Resolution Steps

  1. Initial written communication of concern

  2. Internal review by management

  3. Collaborative discussion to identify a resolution

  4. Potential remediation through:

    • Additional consulting hours

    • Revision of deliverables

    • Partial service credit

5. Cancellation Terms

The specific cancellation terms, including conditions for client-initiated and company-initiated cancellations, will be explicitly defined in each project's Statement of Work or quote. Clients should refer to the individual project document for precise cancellation provisions.

6. Payment Processing and Chargebacks

6.1 Chargeback Policy

  • Clients who initiate chargebacks without prior communication may be subject to:

    • Termination of current and future service agreements

    • Potential legal action to recover costs

    • Reporting to credit processing platforms

6.2 Payment Method Protections

  • All payments processed through secure, PCI-compliant payment systems

  • Credit card transactions subject to standard card network protections

7. Limitations and Exclusions

7.1 This policy does not cover:

  • Damages resulting from client-provided information or assets

  • Indirect or consequential losses

  • Performance issues arising from client non-cooperation

8. Policy Updates

8.1 Regia Logic, LLC reserves the right to update this Refund and Dispute Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the “effective date” at the bottom of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact for Questions

For any questions or concerns regarding this policy, please submit a request through the contact form on this website.

Effective Date: 11/5/2024